You’ve invested in a competitive benefits package. But are your employees utilizing it to its fullest potential? Our Blindfolded Benefits research reveals that 32% of employees don’t feel they’re getting the most out of their benefits, and confusion is a top contributor. Confusion isn’t just a communication issue. It’s friction.

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When employees encounter complicated enrollment forms, unclear plan comparisons, or benefits hidden in HR portals, they become overwhelmed. The result? Costly decisions, underutilized programs, and mounting frustration, not just for employees, but also for HR and leadership.

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The Ripple Effect of Friction

• Employees make subpar choices or avoid making any at all.
• Valuable programs often go unused, especially those that could significantly improve well-being.
• HR is stuck in reactive mode, answering questions that tech should’ve solved.
• Engagement drops, and the risk of turnover climbs.

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So how do you remove friction?

• Use smart tools that guide decisions, not just display options
• Communicate in plain language, no jargon, no fluff.
• Provide year-round access and education, not just during Open Enrollment.
• Make everything intuitive
• Measure and adapt based on real employee behavior and feedback

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When benefits are easier to understand and use, everyone wins. Employees feel supported and confident. Employers see higher ROI, lower stress, and better retention. Removing friction isn’t optional anymore; it’s how you make your benefits work for people, not against them.

Download our Blindfolded Benefits report for more eye-opening stats, or let’s connect on how decision support can strengthen your strategy heading into open enrollment. Click here to schedule a 30 minute chat. Or simply call 781-583-7017 or email at sales@savvifi.com.

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